FAQ
No, you can also place an order as a guest. But, having an account with us does offer certain perks: quick checkout process, easily viewing your order status and order history, and receiving updates on our new releases and special promotions.
We accept all major credit cards, including VISA, Mastercard, American Express, Apple Pay, and PayPal payments.
Absolutely! Your personal and credit card information is encrypted using secure socket layer (SSL) technology, which is widely used for processing payments online. We do not store your credit card information – it will only be used upon purchase.
If you entered the wrong information or want to change the shipping address or cancel your order, please contact us as soon as possible. After you place your order, you have 24 hours to change or cancel it and receive a full refund. After that, we cannot guarantee anything as our orders are processed and shipped very quickly after purchase. If possible, we will do our best to try and change your order according to your wishes. However, if you try to cancel your order after receiving a shipping confirmation email, we will not be able to change it as the item(s) will already have been processed to be shipped out to you.
Yes, you can. Once your order has been shipped, you will receive a shipping notification email with a tracking link.
As customs policies vary widely from country to country, customs clearance, import duties, or local taxes, if applicable, will be charged at your expense. We have no control over customs duties, so please contact your local customs office for any information about customs policies that apply in your country.
You can find more information on this matter on our return policy page.
We have fulfillment centers across the globe in US, Australia, Asia and Europe. Your items will be shipped from the nearest fulfillment center, that have items you ordered in stock, so that you can receive your order as soon as possible.
Yes! We ship worldwide.
Shipping is currently free for all orders worldwide.
Our full return policy is available here.
If your product is damaged or defected, please kindly email us to support@kataari.com within 30 days with the subject line “Return: Damaged or defected item” followed by your order number, along with a photograph and a detailed explanation so we can immediately look into sending you a new one.
You can find more information on this matter on our return policy page.
Of course. We would rather have fewer but satisfied customers than spend time and resources on unhappy ones. Check out the returns section in the return policy page for more info.
It is important to understand that knives being stainless does not necessarily mean that they will never rust. It actually means that such knives are more resistant to corrosion than carbon or non-stainless steel knives. But nevertheless, EVERY steel will rust, even stainless – some slower, others faster, while carbon steel will rust much faster than any stainless steel.
Emm, of course not. Our knives are designed for the kitchen, not the outdoors.
Yes, our boards are coated with mineral oil, which is not prone to inflict any allergies. If you are considering getting our charcuterie board and are allergic to beeswax, get in touch with us and we will only coat your board with mineral oil and carnauba wax. The coatings can be adjusted to suit your demands.
If you still have any questions, please contact us directly at support@kataari.com.